7. No Sale or Sharing of Phone Numbers
We do not sell, rent, trade, or share customer phone numbers or SMS consent data with third parties for their marketing or promotional purposes.
Text messaging originator opt-in data and consent are excluded from any data sharing described in this Privacy Policy. This information will not be shared with any third parties, except as necessary to provide messaging services, comply with law, prevent fraud or abuse, or support the customer's requested service communications.
SMS opt-in data and consent records are used only to support communications related to requested services, compliance, customer support, and our service relationship with the customer.
8. Cookies and Website Tracking
Our website may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, improve performance, remember preferences, and measure marketing effectiveness.
Customers can adjust browser settings to block or delete cookies. Some website features may not work as intended if cookies are disabled.
9. Third-Party Services
We may use trusted service providers to operate our website, quote tools, communications, hosting, databases, analytics, and customer management workflows.
- Twilio for SMS messaging and messaging compliance
- Supabase for database and application data storage
- Netlify for hosting, deployment, or quote tool infrastructure
- Analytics providers for website performance and usage insights
- Payment, email, scheduling, or business software providers when needed to operate the business
10. Data Security and Protection
We use reasonable administrative, technical, and organizational safeguards designed to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.
No website, database, or transmission method is guaranteed to be completely secure. Customers should contact us immediately if they believe their information has been used without authorization.
11. Data Retention
We retain customer information only as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support customer communication preferences.
12. Customer Rights
Customers may request access to, correction of, or deletion of their personal information, subject to legal, accounting, insurance, security, and operational requirements.
Customers may opt out of SMS messages at any time by replying STOP or any supported opt-out keyword.
13. Contact Information
For privacy questions, SMS consent questions, or customer rights requests, contact Ginkgo Property Solutions LLC, DBA Ginkgo Pressure Washing, at ginkgopressurewashing@gmail.com.
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